Logo-Ductil-Tech

Terms & Conditions

This Privacy Policy provides information on how Ductil Tech processes personal data. The Data controller for the processing of personal data is Ductil Tech, email: office@ductiltech.ro (for customer service inquiries, please contact support here). Internally responsible for following up Data Protection is CRM Responsible.

Ductil Tech is established in Bucharest and adheres to the General Data Protection Regulation (GDPR). Ductil Tech processes personal data relating to customers and other persons who have contacted Ductil Tech. The different types of personal data processed, as well as the purpose of the processing, legal basis, and source are further described below.

Ductil Tech customers and users

Ductil Tech processes the following data for the purpose of providing our customers with the products and services the customer has ordered, including entering into an agreement, placing a purchase, processing payment, delivering the product, and the cloud service with its connected features.
 

We also provide our customers and users with information relevant to the product and the cloud service (e.g. user manuals, software updates, etc.):
 

  • Contact and payment information: Name, e-mail address, phone number, credit card information, or other payment information.
  • Device information: a Ductil Tech ID (e-mail address), IP-address, Wi-Fi password (stored locally on the customer’s device, and not otherwise transferred to or accessed by Ductil Tech). Storage of data, information, and documents the customer uploads, enters into, or generates in Ductil Tech cloud service.

After a purchase, we store your order and service details to ensure that we can provide you with the rights you are granted in our terms and conditions.


The legal basis for the processing is fulfilling an agreement to which the customer/user is party.
 

The data is provided to Ductil Tech by the customer or user when purchasing a product or using a service from Ductil Tech, or subsequently provided or generated by the customer when using Ductil Techcloud service. Ductil Tech ID is generated by Ductil Tech upon registration to the cloud service. If a customer does not wish to provide the necessary contact and payment information, the customer will be unable to purchase or use Ductil Tech products and services.

Marketing

Ductil Tech customers

Ductil Tech processes the following personal data for the purpose of sending marketing to the customer as well as finding potential new customers based on similarities between the customer and the potential customer, using social media tools such as lookalike audience and similar:
 

  • Contact information: E-mail address

The legal basis for the processing is consent from the data subject, which is voluntary to submit.
 

The data is provided to Ductil Tech by the customer. The customer can choose to provide this information in the ordering process. If you have given previous consent you now wish to withdraw, either choose the “unsubscribe” option provided in our marketing e-mails or contact Ductil Tech via office@ductiltech.ro.


Survey participants

Ductil Tech may process the following personal data for the purpose of gaining insight into how our customers use and experience our products and services:
 

  • Contact information: E-mail address
  • Other personal data such as location, age, gender, etc. depend on the scope of the survey.

The legal basis for the processing is consent, which is voluntary to submit. Further information about Ductil Tech processing of survey data will be provided if and when a customer is asked to participate in a survey.

Subscribers to Ductil Tech newsletter

Ductil Tech processes the following personal data for the purpose of providing subscribers with the newsletters the subscriptions comprise:
 

  • Contact information: E-mail address

The legal basis for the processing is consent, which is voluntary to submit.
 

The data is provided to Ductil Tech by the subscriber. The subscriber can at any time choose the “unsubscribe” option included in our newsletter should the subscriber no longer wish to be a recipient of the newsletter.

Customers and others contacting Ductil Tech support service

Ductil Tech has a support service on our website which is open for everyone to use if they have questions about our products and services, both before and after purchase.Ductil Tech processes the following information for the purpose of answering any question or inquiry received by Ductil Tech support service:
 

  • Contact information: e-mail address
  • Any other requested and unrequested information sent to Ductil Tech in the inquiry

The legal basis for the processing is fulfilling an agreement as requested by the inquirer.
 

The data is provided to Ductil Tech by customer/sender.

Disclosure to third parties

Ductil Tech does not disclose personal data to unauthorized third parties. Any transfer of personal data is in accordance with law.
 

Based on our understanding of the term “sell” under the CCPA, we do not “sell” you personal information and have not sold it to third parties for a business or commercial purpose in the 12 months preceding the CCPA’s entry into force. However, like many companies online, we use services provided by Google, Facebook, and others that help deliver ads and for web analytic purposes. See both how you can manage your cookie settings in our cookie policy and how to withdraw your consent to marketing above.

How long is the data stored?

Ductil Tech deletes or irreversibly anonymizes data as soon as the purpose of the processing is fulfilled, or we are no longer required by law to store your data:
 

Ductil Tech customers and users

Data uploaded or generated by the customer when using Ductil Tech cloud service is deleted 3 months after the customer has deleted their account. The customer may delete data at any time through the cloud service.
 

Name, contact information, and order details are deleted when they are no longer necessary to fulfill the purpose of processing, and when they are no longer necessary to process in order to fulfill legal obligations or for Ductil Tech to be able to handle claims and complaints.
 

Subscribers to Ductil Tech newsletter

The personal data is deleted when the subscriber unsubscribes to Ductil Tech newsletter or when the newsletter is discontinued.
 

Customer data relating to Ductil Tech cloud service is irreversibly anonymized and thereafter used in anonymized and aggregated form for statistical purposes, as well as for improvement and development of Ductil Tech products and services. Anonymized data may also be used for other purposes. The legal basis for the anonymization is our legitimate interest, and it is not overridden by your rights.
 

Your rights:

Ductil Tech general obligation regarding information to the public is fulfilled by this privacy policy. You also have individual rights under the GDPR or the CCPA. You can exercise your rights under the GDPR or the CCPA by sending a request by email to office@ductiltech.ro.

Your rights under GDPR:
 

  • Requesting information about the processing of personal data and access to the data
  • Rectification and deletion of inaccurate or incorrect data
  • Restriction of processing
  • Objecting to processing
  • Data portability
  • Being forgotten 
  • Deletion of personal data, unless Ductil Tech has a legal obligation to store the personal data
  • Requesting information about the processing of personal data and access to the personal data collected by Ductil Tech
  • Non-discrimination where you exercised your rights under the CCPA

Customers with a subscription to the cloud service may at any time rectify and/or delete personal data by logging into their user account.